SautiFlow

Privacy Policy

Effective Date: [14/09/2025]

Welcome to SautiFlow (https://sautiflow.com/). Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you use our website and services.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, business details, and billing information when you register or subscribe.
  • Usage Information: Log data, IP address, browser type, device information, and interactions with our platform.
  • Customer Content: Messages, templates, contact lists, and campaign data you upload or create in SautiFlow.
  • Cookies and Tracking: We use cookies and similar technologies to enhance user experience and analyze site traffic.

2. How We Use Your Information

Your information may be used to:

  • Provide, maintain, and improve our WhatsApp marketing and automation services.
  • Manage user accounts, subscriptions, and billing.
  • Deliver customer support and technical assistance.
  • Send important updates, service notifications, and promotional communications (you may opt out).
  • Ensure security, prevent fraud, and comply with legal obligations.

3. Data Sharing & Disclosure

We do not sell your personal information. We may share your data only in the following cases:

  • Service Providers: With trusted third parties (e.g., hosting, payment processors, WhatsApp Business API providers) who help us operate the platform.
  • Legal Requirements: If required by law, regulation, or legal process.
  • Business Transfers: In case of merger, acquisition, or sale of assets.

4. WhatsApp Message Costs

Please note that WhatsApp message costs are not included in SautiFlow subscription packages. These costs are charged directly according to WhatsApp’s pricing structure and may vary by region.

5. Data Security

We implement reasonable security measures (encryption, access control, monitoring) to protect your data. However, no system is 100% secure, and we cannot guarantee absolute protection.

6. Data Retention

We retain personal and business data for as long as necessary to provide services or comply with legal obligations. You may request deletion of your data at any time.

7. Your Rights

You may exercise the following rights:

  • Access, update, or delete your personal information.
  • Opt out of promotional communications.
  • Request data export in a portable format.
  • Restrict or object to certain data processing activities.

To exercise these rights, contact us at [info@sautiflow.com].

8. Account Changes & Cancellation

  • Upgrades/Downgrades: You can change your subscription plan at any time. Changes take effect in the next billing cycle.
  • Cancellation: You may cancel your account at any time. Data will be retained for [60 days] before permanent deletion.

9. International Users

If you access SautiFlow from outside [South Africa], please note that your data may be processed and stored in jurisdictions that may not have the same data protection laws as your country.

10. Changes to this Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated Effective Date.

11. Contact Us

If you have questions about this Privacy Policy or your data, please contact us:

SautiFlow Support Team 📧 [info@sautiflow.com] 🌐 https://sautiflow.com/